FREQUENTLY ASKED QUESTIONS


Q: How do I search for products on this site?
A: From any page on the site, select the SEARCH option at the top of the page.  From our online catalog, you will be able to search more than 500,000 unique items by keyword and price range.  Simply enter your criteria into the search engine on the left and click "Go."

Q:  If I can’t find what I’m looking for on the site… what do I do next?
A:  Email custserv@usgovpromos.com.  The website is a great tool, but it may not answer all your questions.  Our knowledgeable staff will be happy to assist you.

Q:  How fast can I get my order?
A:  That depends on the item.  Some items can ship as quickly as 48 hours...  However standard production time is generally 10 business days.  If you have a special event, be sure to let us know.  We’ll help you choose products within your budget to arrive on time.

Q:  I don’t have a logo or artwork for my order.  What do I do next?
A:  Our graphic arts department can work with you to improve existing logos or create new concepts for your company.  Some charges may apply.  Call to set up a consultation.

Q:  What art formats do you accept?
A.  We are primarily PC based.  We have the latest versions of most of the popular programs.  We can work from .jpg, .eps, .ai and many other formats.

Q:  Can I get a sample of the item before I order it?
A:  We will provide virtual proofs at not charge.  Depending on the item a deposit may be required.  In most cases the deposit gets applied directly to the order balance.

Q:  How do I place my order?
A:  Simply follow the online instructions once you have selected the product(s) you would like to order, or contact Customer Service and we’ll begin to process your order immediately.

Logo Disclaimer
Logos shown in this website, catalog, or emails are for illustrative purposes only, do not imply endorsement and are not for sale except by authorized owner. By submitting order and artwork, the customer represents that the use or display of artwork will not violate any applicable laws or restrictions. Customer hereby agrees to hold site owner harmless of all claims.